/* =========================================================
   EDIUSFA — 06-CHATBOT
   Chatbot widget + agents contact modal
   -----------------------------------------------------------------
   Source of truth: ediusfa-homepage-final.html
   - Fourth <style> block (lines 1096–end of CSS)
   -----------------------------------------------------------------

   @package    EdiusFA
   @subpackage assets/css
   @since      0.1.0
   @version    0.1.0
   @FROZEN     (chatbot widget + agents modal are frozen — see ARCHITECTURE.md §3.3)
   ========================================================= */

/* ---------- Floating launcher ---------- */
.chat-launcher{
  position:fixed; bottom:22px; left:22px; z-index:140;
  width:58px; height:58px; border-radius:50%; background:var(--cyan); color:var(--ink-on-accent);
  display:flex; align-items:center; justify-content:center; box-shadow:var(--shadow-lg);
  border:none; cursor:pointer; transition:transform var(--dur-fast) var(--ease), background var(--dur-fast) var(--ease);
}
.chat-launcher:hover{transform:scale(1.06); background:var(--cyan-300);}
.chat-launcher .dot-live{position:absolute; top:2px; inset-inline-end:2px; width:12px; height:12px; border-radius:50%; background:var(--success); border:2px solid var(--bg-sunken);}
.chat-launcher svg{transition:opacity .15s ease, transform .15s ease;}
.chat-launcher .ic-close{position:absolute; opacity:0; transform:scale(.6) rotate(-45deg);}
.chat-launcher.is-open .ic-chat{opacity:0; transform:scale(.6) rotate(45deg);}
.chat-launcher.is-open .ic-close{opacity:1; transform:scale(1) rotate(0);}
@media (max-width:600px){ .chat-launcher{bottom:78px; left:16px; width:52px; height:52px;} }

/* ---------- Chat window ---------- */
.chat-window{
  position:fixed; bottom:92px; left:22px; z-index:139; width:360px; max-width:calc(100vw - 32px);
  height:520px; max-height:calc(100vh - 130px); background:var(--bg-elevated); border:1px solid var(--line-strong);
  border-radius:var(--radius-lg); box-shadow:var(--shadow-lg); display:flex; flex-direction:column; overflow:hidden;
  opacity:0; visibility:hidden; transform:translateY(16px) scale(.97); transform-origin:bottom left;
  transition:opacity var(--dur-med) var(--ease), transform var(--dur-med) var(--ease), visibility var(--dur-med);
}
.chat-window.is-open{opacity:1; visibility:visible; transform:translateY(0) scale(1);}
@media (max-width:600px){ .chat-window{bottom:0; left:0; right:0; width:100%; max-width:100%; height:78vh; max-height:78vh; border-radius:20px 20px 0 0;} }

.chat-head{display:flex; align-items:center; gap:10px; padding:14px 16px; border-bottom:1px solid var(--line); background:var(--bg-elevated-2); flex-shrink:0;}
.chat-head .avatar{width:36px; height:36px; border-radius:50%; background:linear-gradient(135deg, var(--cyan), var(--amber)); display:flex; align-items:center; justify-content:center; font-size:15px; flex-shrink:0;}
.chat-head-info{flex:1; min-width:0;}
.chat-head-info b{font-size:13.5px; display:block;}
.chat-head-info span{font-size:11px; color:var(--success); display:flex; align-items:center; gap:5px;}
.chat-head-info span::before{content:""; width:6px; height:6px; border-radius:50%; background:var(--success); display:inline-block;}
.chat-close-btn{width:28px; height:28px; border-radius:8px; color:var(--ink-faint); display:flex; align-items:center; justify-content:center; flex-shrink:0;}
.chat-close-btn:hover{background:var(--bg-elevated); color:var(--danger);}

.chat-body{flex:1; overflow-y:auto; padding:16px; display:flex; flex-direction:column; gap:12px;}
.chat-body::-webkit-scrollbar{width:5px;}
.chat-body::-webkit-scrollbar-thumb{background:var(--line-strong); border-radius:99px;}

.msg{display:flex; gap:8px; max-width:88%; animation:msgIn .25s var(--ease);}
@keyframes msgIn{from{opacity:0; transform:translateY(6px);} to{opacity:1; transform:translateY(0);}}
.msg.bot{align-self:flex-start;}
.msg.user{align-self:flex-end; flex-direction:row-reverse;}
.msg .m-avatar{width:24px; height:24px; border-radius:50%; background:var(--bg-elevated-2); border:1px solid var(--line); display:flex; align-items:center; justify-content:center; font-size:11px; flex-shrink:0;}
.msg.user .m-avatar{background:var(--cyan); color:var(--ink-on-accent); border:none;}
.msg .bubble{font-size:13px; line-height:1.8; padding:10px 13px; border-radius:13px; background:var(--bg-elevated-2); color:var(--ink-dim);}
.msg.bot .bubble{border-start-start-radius:4px;}
.msg.user .bubble{background:var(--cyan); color:var(--ink-on-accent); border-start-end-radius:4px;}

.typing-indicator{display:flex; gap:4px; padding:12px 13px; background:var(--bg-elevated-2); border-radius:13px; border-start-start-radius:4px; width:fit-content;}
.typing-indicator i{width:6px; height:6px; border-radius:50%; background:var(--ink-faint); animation:typingBounce 1.2s infinite;}
.typing-indicator i:nth-child(2){animation-delay:.15s;}
.typing-indicator i:nth-child(3){animation-delay:.3s;}
@keyframes typingBounce{0%,60%,100%{transform:translateY(0); opacity:.5;} 30%{transform:translateY(-4px); opacity:1;}}

.quick-replies{display:flex; flex-wrap:wrap; gap:7px; padding:0 16px 12px;}
.qr-btn{font-size:11.5px; color:var(--cyan); background:rgba(47,217,236,.08); border:1px solid var(--line-cyan); padding:7px 12px; border-radius:99px; white-space:nowrap; transition:background var(--dur-fast) var(--ease);}
.qr-btn:hover{background:rgba(47,217,236,.16);}

.handoff-card{background:var(--bg-elevated-2); border:1px solid var(--line-strong); border-radius:12px; padding:12px; display:flex; align-items:center; gap:10px; align-self:flex-start; max-width:88%;}
.handoff-card .avatar{width:30px; height:30px; border-radius:50%; background:linear-gradient(135deg, var(--cyan-700), var(--amber-600)); flex-shrink:0;}
.handoff-card b{font-size:12.5px; display:block;}
.handoff-card span{font-size:10.5px; color:var(--ink-faint);}
.handoff-card button{margin-inline-start:auto; font-size:11px; font-weight:700; color:var(--ink-on-accent); background:var(--cyan); padding:7px 11px; border-radius:8px; flex-shrink:0;}

.chat-input-row{display:flex; align-items:center; gap:8px; padding:12px; border-top:1px solid var(--line); flex-shrink:0;}
.chat-input-row input{flex:1; background:var(--bg-elevated-2); border:1.5px solid var(--line-strong); border-radius:99px; padding:10px 15px; font-size:13px; color:var(--ink); outline:none; transition:border-color var(--dur-fast) var(--ease);}
.chat-input-row input:focus{border-color:var(--cyan); box-shadow:var(--glow-cyan);}
.chat-send-btn{width:38px; height:38px; border-radius:50%; background:var(--cyan); color:var(--ink-on-accent); display:flex; align-items:center; justify-content:center; flex-shrink:0; transition:background var(--dur-fast) var(--ease);}
.chat-send-btn:hover{background:var(--cyan-300);}

/* ---------- Agents contact modal ---------- */
.agent-contact-card{display:flex; align-items:center; gap:12px; background:var(--bg-elevated-2); border:1px solid var(--line); border-radius:var(--radius-md); padding:14px; margin-bottom:10px;}
.agent-contact-card:last-of-type{margin-bottom:0;}
.agent-contact-avatar{width:44px; height:44px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:14px; font-weight:700; color:#fff; flex-shrink:0; position:relative;}
.agent-contact-avatar .live-dot{position:absolute; bottom:0; inset-inline-end:0; width:11px; height:11px; border-radius:50%; background:var(--success); border:2px solid var(--bg-elevated-2);}
.agent-contact-info{flex:1; min-width:0;}
.agent-contact-info b{font-size:13.5px; display:block; margin-bottom:2px;}
.agent-contact-info span{font-size:11.5px; color:var(--ink-faint);}
.agent-contact-tags{display:flex; gap:5px; margin-top:6px;}
.agent-contact-tags span{font-size:10px; color:var(--ink-dim); background:var(--bg-elevated); border:1px solid var(--line); padding:2px 8px; border-radius:99px;}
.agent-contact-card .btn{flex-shrink:0;}

/* utility bar contact-experts trigger */
.util-contact-trigger{cursor:pointer; display:inline-flex; align-items:center; gap:5px; transition:color var(--dur-fast) var(--ease);}
.util-contact-trigger:hover{color:var(--cyan);}
.util-contact-trigger svg{width:12px; height:12px;}